Bu program Avrupa Birliği ve Türkiye Cumhuryeti tarafından finanse edilmektedir
This programme is co-funded by the European Union and the Republic of Turkey

Tüketici Hakları Güçleniyor

 

Faaliyet 4 detayı

TRAINING OF TRAINERS (ToTs) CONSUMER ASSOCIATON OF KAVALA,

20-27 March - KAVALA, GREECE

 

AIMS of TRAINING OF TRAINERS (ToTs)

 

·       To sample validate the applicability and workability of the TRACORE training products in the target sectors and potential users

·       To implement TRACOR training with ToTs methodology

·       To develop awareness of the implications that the partners will face in the dissemination phase of the project outcomes 

·       To prepare a modular consumer rights and protection ToTs course

 

The co-ordination of this phase is assigned to KAVALA who will also undertake the major production role.

·       All partners will inject their input from two training sessions into ToTs product development phase. Also, ToTs materials will use need analysis research outcomes and integrate them into ToTs materials.

 

·       All partners will involve ToTs materials in English and Turkish incorporating the elements and the agreed structure

 

·       All Turkish partners will prepare detailed scenario descriptions in Turkish of the consumer rights and protection examples that will become part of the ToTs materials

 

The written material (Textbook, Scenario Descriptions and Training Materials) will be translated from English in Turkish which will be administered by the Turkish partners.

1.     The outcomes will be evaluated in a work meeting convened in Turkish partner meetings.

2.     There is one training of trainers (TOTs in KAVALA, GREECE (20 TRAINEES)

 

PARTICIPANTS:

20 Trainees; project personnel, consumer association members, staff and volunteer, academician, Division of Consumer Protection and Market Surveillance-Ministry of Customs and Trade, other NGO’s representatives.

 

MISCELLANEOUS:

      Meeting language: English, Turkish

     Technical equipment available: flipchart, 1 laptop, projector,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CIVIL SOCIETY DIALOGUE TRACORE PROJECT ToT’s AGENDA

 

 

Monday, 20 th March 2017 Ankara- Başkent öğretmenevi önünden hareket saat 16.00-

Tuesday 21. March 2017 Kavala-Greece

 

 

Day 1. Welcome and Introduction

Tuesday, 21 th March 2017

 

9.30-10.00

Registration

 

 

 

 

10.00- 10-30

Opening session

Welcome by Consumer Association of Kavala

İnformation of the praject

Consumer Association of Kavala

10.30-10.45

Coffee break

 

10.45-12.00

Consumer Protection Activities in EU and Greece

Consumer Association of Kavala

12.00 -12.30

Question and answers

 

12.30- 13.30

Lunch

 

13.30-14.30

Aims for ToTs activity

Basic Concepts of Education

Training and development, Definition

Learning principles

Cardinal rules of Memory

Consumer Association of Kavala

14.30- 14.45

Coffee Break

 

14.45- 16.00

Training benefits; education, educator, adult education, essential adult qualifications, Learning stiles  

 

16.00-17.00

 Questions and Answers

 

 

 

 

 

 

Day 2. Education Session

Wednesday, 22 th March 2017

9.30-10.00

Registration

 

10.00- 10-30

How to became Adult education educator

Retaining and recalling knowledge

Consumer Association of Kavala

10.30-10.45

Coffee break

 

10.45-12.00

Training content design

 

12.00 -12.30

Question and answers

 

12.30- 13.30

Lunch

 

13.30-14.30

Training Process (Analysis)

Training methods

 

14.30- 14.45

Coffee Break

 

14.45- 16.00

Training methods

 

16.00-17.00

The qualities of effective trainer

İdentifying training needs

 

Questions and Answers

 

 

 

Day 3. Education Session

Thursday, 23 th March 2017

 

9.30-10.00

Registration

 

10.00- 10-30

Training Process (Design)

Training techniques

To build an education

Consumer Association of Kavala

10.30-10.45

Coffee break

 

10.45-12.00

Training Process (Design)

The main body of education

Consumer Association of Kavala

12.00 -12.30

Question and answers

 

12.30- 13.30

Lunch

 

13.30-14.30

Training Process (Design)

Training techniques

Visual Material Design

 

14.30- 14.45

Coffee Break

 

14.45- 16.00

Training techniques

Visual Material Design

 

16.00-17.00

Training techniques

Education Environment:

 

Questions and Answers

 

 

 

Day 4. Education Session

Friday, 24 th March 2017

 

9.30-10.00

Registration

 

10.00- 10-30

Communication in education

 

10.30-10.45

Coffee break

 

10.45-12.00

Presentation techniques

Consumer Association of Kavala

12.00 -12.30

Question and answers

 

12.30- 13.30

Lunch

 

13.30-14.30

Workshop-Presentation

 

14.30- 14.45

Coffee Break

 

14.45- 16.00

Workshop-Presentation

 

16.00-17.00

Presentation

 

Questions and Answers

 

 

 

Day 5. Education Session

Saturday, 25 th March 2017

 

9.30-10.00

Registration

 

10.00- 10-30

 5 minutes’ presentation

 

Consumer Association of Kavala

10.30-10.45

Coffee break

 

10.45-12.00

5 minutes’ presentation

 

12.00 -12.30

Question and answers

 

12.30- 13.30

Lunch

 

13.30-14.30

Training Process (Analysis)

Analysis

Education evaluation criteria

 

14.30- 14.45

Coffee Break

 

14.45- 16.00

Analysis

 

16.00-17.00

Closing ceremony.

 

 

 

 

Day 6. Travel

Sunday 26 March 2017

  

27. March 2017 –Ankara- Başkent öğretmenevi

 

 

 

 

 

Contact:

 

Prof. Dr. M. Hamil  Nazik + 90 532 477 56 09

hnazik1@gmail.com

tracore1@gmail.com

 

Mesut KARAAĞAÇ + 90 532 318 35 41

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

EFFECTS OF THE STUDY VISIT TO THE PROJECT

 

 

[Please indicate the effects and benefits of The activity to your Project, especially, the best practices identified during the visit] ]

 

We learn about EU legislation and partner consumer union activities that they establish in Kavala

Gerostergiou Aikaterini  (President)

 

Aims of Union: Legal protection of the consumer and the environment, improvement of life quality, environmental education.

 

Participation in research studies with the following subjects:1) Recording of product prices at super markets 2) Ill 

people's rights (in 8 cities) 3) Credit cards (in 7 cities) 4) Collaboration with students from the Technical Institute of 

Kavala 5) Participation for the third consequent year in the legal consumer protection programme6) School cantinas

Participation in the national consumers' council since 1995. Collaborations with Volos, Heracleon and Patra 

consumers' associations. Voting members of the Supreme Council for Granting the Ecological Logo.Non

 

Submission of reports to Kavala's public procecutor in relation to the following:1) Electricity pylons2) T.V. antenas

 

Participation in seminars and meetings such as the following:1) 1996, Athens: Packaging and quality 2) 1997, Athens:

 Child and the media3) 1997, Athens: Banks and consumers 4) 1997, Kavala: Sensitisation and education of citizens  on Sustainability issues (under the auspices of UNESCO) 5) 1997, Chrisoupoli: Child-T.V.- Play

CONSUMER ASSOCIATIONS IN GREECE

In Greece, consumer associations are constituted as legal bodies and are governed by the provisions of Article 10 of Law 2251/1994 (as modified by Law 3587/2007, article 13) and by the Civil Code. Consumer associations have the exclusive objective of protecting the interests of consumers. They represent consumers in the organisations in which consumer representation is provided for, and they inform and advice consumers, represent them in court and out of court and initiate procedure for collective actions in accordance with the provisions in force.

Consumer associations are constituted at first and secondary level. Members of consumer associations at first level shall be natural persons. Members of consumer associations at secondary level are only consumer associations at first level. At least 100 persons shall be required to establish a consumer association at first level. In municipalities with a population of up to 5000 persons, 50 persons shall suffice. Consumer associations may constitute offices away from their headquarters. Each natural person may not belong to more than one consumer association at first level. At least 5 consumer associations at first level shall be required to establish a consumer association at secondary level. Each consumer association of first level may not participate in more than one consumer association at secondary level. Consumer association may be constituted at a higher level than secondary, according to the procedure of constitution of secondary level consumer associations.

Consumer associations shall acquire legal personality on entry in the register of consumer associations. Anybody may consult it or seek a copy or certification of any entry.

The exclusive sources of income of the consumer associations, in Greece, under Law 3587/2007 (article 13) which modifies Law 2251/1994 (article 10), are:

·       Registration fees, contributions and voluntary members' contributions.

·       Income from exploitation of their property.

·       Heritage, bequest.

·       State grants or grants from local government associations of first and secondary level.

·       Subsidy by the European Union, international organisations and international consumer

associations.

·       35% of the amount of financial redress of non-material damages to consumers’ with the

procedure of collective actions.

·       Income from offer of documents/leaflets and public events.

According to the Consumer Protection Law (Law 2251/1994), article 10, “Consumer Organisations – Collective means of protection” as modified by Law 3587/2007, article 13, consumer organisations shall institute collective actions in accordance with the provisions in force. In particular, consumer organisations which have at least 500 active members and

December 2010

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which have been entered in the register of consumer organisations for at least one year may bring any kind of actions to protect the general interest of consumers (collective action).

Specifically, they may bring actions of the following kind:

·       Actions to cease and desist in regard to illegal behaviour on the part of the supplier.

·       Actions for the financial redress of non-material damages to consumers.

·       Actions for interim measures with regard to infringements or financial redress pending a

court order.

·       Actions for recognition of consumers’ rights to redress of damages due to illegal

behaviours.

Additionally, chambers of commerce, industry, crafts, and professions can bring collective actions against suppliers.

2.3. ENFORCEMENT/REDRESS

·       Consumer Ombudsman
It was established with the Law 3297/2004 (Official gazette 259/A/23.12.2004) and represents an independent agency of extrajudicial dispute resolution in the area of consumer disputes.

·       Hellenic Ombudsman for Banking-Investments Services
It examines disputes that arise from the supply of banking and investment services provided by the banks and investment companies situated in Greece. It also handles cross border disputes as member of FIN-NET and complaints of consumers of other Member- States who make transactions with banks situated in Greece.

2.4. INFORMATION AND EDUCATION

The General Secretariat of Consumer Affairs over the past 6 years has taken a number of initiatives and actions to inform and educate Greek consumers about their rights.

As far as the initiatives taken are concerned, the Greek Secretariat of Consumer Affairs has published and distributed an informative booklet, the “Consumer Guide”, covering a wide range of consumer issues. It has also put together and distributed a large amount of informative and educational leaflets and brochures on several topics that apply to the interest of Greek consumers.

Some of the most recent leaflets provide useful information on:

·       Safety during vacations

·       Travelling

·       Unfair Commercial Practices

·       Banking Services

·       Sustainable consumption

·       Safe exploration on internet

·       Safe labelling

·       Consumer contracts with slimming centres and gyms

·       Insurance contacts

·       Debt-settlement of highly-indebted consumers.

December 2010

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Trying to raise public awareness, representatives of the General Secretariat of Consumer Affairs (GSCA) have participated in panels and have also given lectures in schools about several consumer issues, so that young consumers are aware and can, therefore, exercise their rights.

It is well mentioned that representatives of GSCA have participated in seminars in cooperation with the Environmental Education Centre, local administrations and consumer organisations, aiming to raise consumer awareness on sustainable consumption, on unfair commercial practices and be aware of the new legislative framework for consumer protection.

The GSCA in cooperation with the Greek Utility Services has issued Guidelines on Utility Services’ obligations towards the consumers. These Guidelines was published on a special edition which was distributed to the public in the light of the European Consumer Day on 15 March 2007.

Events/Seminars

·       In November 2007, the GSCA organised a seminar on nutrition habits raising issues on

food safety, food quality control and nutrition habits of Greek consumers.

·       In March 2008, the GSCA organised a seminar providing information to consumers

about banking products and services.

·       In March 2009, the GSCA organised a Conference on New Tendencies in the field of

consumer protection, the information, the tools, the stakeholders and the built of trust in a

complex environment.

·       In March 2010, the GSCA organised a Conference on highly indebted householders

Activities and initiatives.

·       In October 2010, the GSCA organised a seminar for the NGOs on the implementation of

Law3869/2010 concerning debt-settlement of highly-indebted consumers.

2.5. INFORMATION GATHERING/RESEARCH

Recently completed projects:

·       January 2005: Survey on “Greek Consumer’s Tendencies and Opinions” conducted by

Prognosis.

·       February 2005: Survey on “Greek Consumer Profile” conducted by ICAP.

·       May 2005: Survey on “Greek Consumer’s Attitude towards the new working hours

system of stores” conducted by Kapa Research.

·       February 2007: Survey on “Consumer Behaviour & Consumer Awareness” conducted by

Stratego.

·       November 2007: Survey on “Nutrition attitudes, perceptions and habits of Greek citizens”

conducted by VPRC.

·       March 2008: Survey on “Greek and Banking products. Attitude, perception and

behaviour” conducted by GPO (Greek Public Opinion).

·       November 2008: Survey on “Greek Consumers towards internal market challenges”

conducted by GPO.

·       March 2010: Survey on “Highly indebted households” conducted by Kapa Research.

Finally, as a consumer union we learn a lot of things from our partner how can be more active to protect consumer.

We learn more thins and develop some new projects, some new ideas to effective lobbying and advocacy strategy about the consumer protection

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ToT’s EDUCATION

 

EĞİTİCİLERİN EĞİTİMİ FAALİYETİ

 

Yukarıda detaylı bir şekilde ayrıntıları verilen program dahilinde projenin bu faaliyeti 20 Mart 2017 Pazartesi günü Ankara Başkent Öğretmenevinin önünden başlayıp, 27 Mart 2017 tarihine kadar toplam 7 gün sürmüş olup, bunun 5 günü Kavala/ Yunanistan’da eğiticilerin eğitimi faaliyeti ile sürmüştür.

 

Proje ‘de çoğunlukla eğitici olan ve tüketici korunması konularında aktif olarak görev almış ve ilgilenen 20 kişilik bir grupla faaliyet gerçekleştirilmiştir.

Grubun liderliğini ve sorumluluğunu Eğiticilerin Eğitimi konularında uzman olan Prof. Dr. Mahmut Hami NAZİK üstlenmiş, bazı konularda grupla birlikte giden akademisyenler daha önceden görev alarak detaylı araştırmaları sonucunda sunumlara katkılar vermişlerdir.

Gerçekte de bütün grup proje konusu ve özellikle eğitim konularında daha önceden hazırlanmışlar, okuma parçaları vb. çalışmalara girmişlerdir. Doğal olarak eğitim interaktif bir şekilde gerçekleşmiş ve hiçbir sorun çıkmamıştır.

 

 

 

1.     Gün

 

Projenin 1. Günü Yunanistan proje koordinatörü  Georgias Pachalidis’ in açılış konuşması ve hoş geldin le başlamış. Grup tak tek kendisini tanıştırmıştır. Kavala Consumer Association –Kavala Tüketiciler Derneği Başkanı Ms. Gerostergiou Aikaterini   kendisini tanıtmış ve ev sahipliği yapacağını belirtmiştir.                                  

 

 Prof. Dr. Hamil NAZİK tarafından projenin kısa bir tanıtımı yapılarak tekrar  faaliyetin amaç ve hedefleri açıklanmıştır.

 

Daha sonra Kısa bir tüketici korunması faaliyetleri ve özellikle tüketici eğitimi faaliyetleri konusunda Yunanistan ve AB tüketici korunması uygulama ve müktesebatı Georgeus Pachalidis tarafından ele alınmıştır.

 

Eğitime başlangıç, Buz kırma- Georgeus Pashalidis

 

Eğitimin temel kavramları, Eğitim ve gelişim, öğrenme prensipleri, hafıza teknikleri

Eğitim uygunlukları, eğitim, eğitici, yetişkin eğitimi, temel yetişkin özellikleri ve öğrenme stilleri üzerinde durulmuş, konu sadece bir kişinin değil grubun aktif katılımı ile interaktif bir şekilde gerçekleştirilmiştir.

Soru cevap bölümü ile konu bitirilmiştir.

 

2.     Gün-

 

Yetişkin eğitimcisi olmanın özellikleri ve durumu, eğitim içeriği organize etme, eğitim programı yapma, eğitim süreci eğitim metotları, etkili eğitici özellikleri eğitim ihtiyaçlarının ortaya çıkarılması (Etkili sunum teknikleri)

Eğitimin bu kısmı gerçekten çok effektif geçmiş uzun tartışmalar ve gelişimler kaydedilmiştir. Özellikle konu alanında uzman olan Prof. Dr. M. Hamil NAZİK etkili sunum ve hitabet konularında gerçekçi ve doğru bilgiler konusunda verimli bir surum yapmıştır.

 

 

3.     Gün

 

Bugün özellikle eğitim teknikleri ve materyalleri üzerine yoğunlaşılmış, özellikle eğitim biçimi eğitim teknikleri tartışılmış, etkili surum teknikleri ve slayt hazırlama PPT ve PREZİ teknikleri üzerinde yoğunlaşılmıştır. Materyal hazırlama ve tüketici aktivistinin etkinliği de burada üzerinde durulan bir konu olmuştur.

4 ve 5 gün için uygulamalı eğitim konusunda ödevler verilmiştir.

 

4.     Gün

 

Eğitim ve iletişim eğitimci özellikleri vücut dili ve tekniği, ses, söz ve vücut üzerinde uygulamalı olarak durulmuştur.

Üçüncü  gün verilen ödevler üzerinde durulmuş, grubun bir kısmının sunum yapması gerçekleştirilmiştir. 5 dakikalık sunumlarla katılımcıların etkin sunumları tartışılmıştır.

 

5.     Gün

 

Dördüncü gün programına devam edilmiş 5 dakikalık sunumlar üzerinde durulmuştur.

Eğitim değerlendirme ve değerleme yöntemleri tartışılmış ve kapanış gerçekleştirilmiştir.