All Activities / 1. 3. The Roles of Consumer NGOs (Associations) in Consumer Protection

1. 3. The Roles of Consumer NGOs (Associations) in Consumer Protection


Since the day he has existed, man has found himself in an economic struggle and has been the subject of economic struggle. In order for the consumer to sustain his life, he must have a constant consumption.

               In our country, primarily due to industrialization, urbanization and globalization, and then the transition to the information society, the consumption patterns and tendencies of the society have also changed, and significant differences have occurred in the variety, quantity and quality of the goods and services offered to them. This pushed the consumer to difficulties in choosing, purchasing and using. Naturally, the problems faced by the consumer have become multidimensional and comprehensive. The qualitative and quantitative dimensions of these problems, the industrialization and technological level of a country, economic policies such as investment, production, consumption, distribution, price, export and import, social policies such as employment, wages, education, health, culture and political policies of that country, varies depending on the level of social and democratic development. In fact, the consumer; While it should gain the power to determine the quality of production and the services offered to it and become an indispensable part of the production-consumption relationship, unfortunately it has become a part of consumption in countries like our country where there is rapid and unconscious consumption.

In the world economic system, in parallel with the organizations of industrialists and businessmen organized by technological developments, consumers have also started to organize. The foundations of these organizational movements go back to 1908. In many countries, dealing with the problems of consumers and finding solutions to them were primarily handled by women's associations, and then it became a great power especially in developed countries. Today, consumer organizations have come to control the market, they have easily eliminated the practices that are contrary to the rights and interests of the consumer, and they have come to control the market in favor of the public with very good campaigns.

Consumer movements are not new in our country. However, it has never been very effective due to the effect of various factors. In the real sense, consumer organizations emerged after the 1990s and showed themselves in various activities. When we look at the activities of consumer organizations, it has been seen that they control the market especially in certain periods and on certain issues, although there are not many big effects. Thanks to their limited resources and volunteer work, it can be said that they have come a long way in a short time, although not at the desired level.

In this training program, it is aimed to provide online training in consumer protection and education, especially to consumer association employees who are consumer activists.

Within the scope of the Civil Society Support Program III (CSD III) between Turkey and the EU, the training program was tendered by the Central Finance and Contracts Unit; It has been prepared under the leadership of the Consumer Protection and Solidarity Union Association (TUKO-BIR) in cooperation with the National Association for Consumers' Protection and Promation of Programs and Strategies from Romania-InfoCons.







This training program;


· By analyzing and identifying information, perceptions and attitudes of target groups and consumer association activists on consumer rights, protection, compensation, laws protecting the consumer, in the public and private sectors,

By revealing the knowledge of consumer organizations and consumers on consumer protection and the level of use of this in consumer protection,

· Analysis of good practices in EU countries, comparison with Turkey and creation of good practices on consumer protection

· Defining and analyzing a system in consumer protection for harmonization with the EU consumer acquis,

· A training program has been established by analyzing consumer acquis in general EU countries, laws, directives and regulations (especially in project partner countries).




In order to improve the institutional capacity of TUKO-BIR, 3 trainings will be organized on Public Relations Strategies, Advocacy and Lobbying. Each of these trainings will last 2 days.

1. Public relations (PR) strategies will help TUKO-BIR communicate more effectively with consumers and deliver its messages to local communities.

2. Advocacy training (ADVOCACY) will help TUKO-BIR more effectively advocate for consumer rights and facilitate advocacy campaigns for consumers.

3.Lobbying will teach TUKOBIR representatives the necessary, effective lobbying strategies to persuade or pressure policy/decision makers at the local and national level.


I wish the training program to be beneficial to all parties and thank those who contributed.


            prof. Dr. M. Hamil NAZIK

                                               Consumer Protection and Solidarity